Refund policy

Returns & Refunds

At The Compass Collection, each item is made especially for you when your order is placed. Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue so we can review your request.

If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Personalized Products

Personalized products, including our Called by Name Collection, are created specifically using the personalization information submitted with your order and cannot be returned, exchanged, or refunded because of a change of mind or an error in the personalization information provided by the customer.

Please carefully review all names, spelling, capitalization, and other personalization details before submitting your order.

If we make an error in producing your personalized item, or if the product arrives damaged or defective, please contact us so we can make it right.

Order Changes & Cancellations

Because orders may enter production shortly after they are submitted, changes or cancellations are not guaranteed. If you need to request a change or cancellation, please contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Refunds

Approved refunds will be issued to the original payment method. Your financial institution may require additional processing time before the refund appears in your account.

Questions

If you have questions about an order or this policy, please contact The Compass Collection at hello@shopthecompasscollection.com.